Privacy Policy Covering Access and the Use of the Dundee City Box Office Website.

1. Introduction

Leisure and Culture Dundee, Scottish Incorporated Organisation Number SCO42421, trading as Dundee City Box Office is the data controller of your information for the purposes of the Data Protection Act 1998.

This privacy policy explains how we use any personal information we collect about you when you use this website or access our services.  This policy should be read in conjunction with Dundee City Box Office Terms and Conditions of Access and Use and Dundee City Box Office Ticketing Terms and Conditions.

The effective date of this Privacy Policy is 15 May 2018.
Please check the effective date each time you use the website as the terms may change.
If you do not agree to any of the terms of this Privacy Policy then you should leave this Website immediately.

2. Your Information

Dundee City Box Office only collects personal information about you (for example your name, address, telephone number, email address and credit card details) when you specifically provide us with such information on a voluntary basis, for example when purchasing or enquiring about event tickets online.  Any personal information we collect via our website will never be released or sold to any companies or individuals outside of our authorised partner companies.  We will not share your personal information for marketing or any other purposes without your consent unless where required by law.

3. What We do With Your Information

Dundee City Box Office use the information you provide us with to sell you the tickets you requested.  We may occasionally use some of the same information (such as the type of tickets you requested) to tailor the content of this site to the interests of our users.  By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with Dundee City Box Office such as credit card companies, banks and the companies that handle shipping on our behalf.  Except for these specific cases, we will never share financial information with third parties without your specific consert.

4.Service Provider

We employ AudienceView Ticketing Corporation with its principal place of business at 312 Adelaide Street W, 7th Floor, Toronto, Ontario M5V 1R2 and its contracted service provider Q9 Networks (both "AudienceView") solely as Our data processor and to perform certain technical functions relating to the operation of this website on Our behalf.  AudienceView is required to implement and maintain security measures, consistent with the Payment Card Industry (PCI) data security standards to protect Cardholder Data and Sensitive Authentication Data and to meet Data Protection standards required of UK law in all respects.  We may therefore transfer data to Audienceview, Ontario for the purposes of processing your data in accordance with the terms of this Privacy Policy and for no other purpose whatsoever.

5. Third Party Websites

When you are on Dundee City Box Office website You may be asked if You wish to be contacted by carefully selected third parties. If You agree to this, third parties may contact you by post or email with information or offers regarding their goods and services. Dundee City Box Office is not responsible for the privacy policies or practices of any third party sites and consequently we advise you to read their privacy policies before submitting data to such sites.

6. Opting Out

We shall provide You with the ability to edit the information in Your user account that you provided to Dundee City Box Office when registering with Us for the first time by using the personal page configuration area.  You may request deletion of Your user account at any time by contacting Us.  Content or other data that you may have provided to us and that is not contained within Your user account, such as posts that may appear within any forums that We may set up on this website from time to time, may continue to remain on the website at our discretion even though Your user account is deleted.  We will always respect your privacy.

You may opt-out of marketing communication by following the unsubscribe instructions provided in the marketing emails.

7. Cookies

We use cookies to enhance your user experience, see full information on our website

Contact Us with any questions:-


Or write to:
Dundee City Box Office
16 City Square